Terms and Conditions
- The Ashford is a business in the tourism industry that offers accommodation on a bed and breakfast basis.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
- Cancellation policy
The provision of services by The Ashford is subject to availability.
A 50% deposit is required up front to secure a booking.
If after the deposit/booking been confirmed the guest cancels 7 days before arrival (outside the week of their stay), a 50% cancellation fee will apply. If the guest cancels less than 7 days before arrival (within the week of their stay) the full cancellation fee will apply.
Once the guest has checked into the guesthouse and needs to amend their stay to leave earlier, they will be billed for the nights stayed and two additional nights.
Rates include 15% VAT.
The Ashford shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
- Payment options accepted
Payment may be made via Visa and MasterCard.
- Card acquiring and security
Card transactions will be acquired for The Ashford via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by The Ashford separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
- Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
The Ashford takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and The Ashford chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
The Ashford may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by Pomegranite Consulting (Pty) Ltd based in South Africa trading as
Pomegranite Consulting and with registration number 2015 / 183463 / 07.
- The Ashford contact details
Company Physical Address:
16 Ashford Road, Parkwood, Gauteng, 2193
Telephone: +27 11 788 9055